Cloud computing is one of the most significant breakthroughs in the technological world, has become to solve the storage problem. There are multiple cloud computing technologies such as Salesforce. In this blog (first part), we are going to cover all the basics concepts associated with salesforce.
In This Salesforce blog, You Will Learn
- What is Cloud Computing?
- What is CRM?
- What is Salesforce?
- Salesforce Architecture
- Traditional CRM vs Salesforce CRM
- Salesforce Products
- Job Roles Available For Salesforce
What is Cloud Computing?
is the delivery of computational services such as storage, servers, database, software, networking, analytics, intelligence, and moreover the cloud (internet).There are three different types of cloud computing services available, which are a public, private and hybrid cloud.
What is CRM?
CRM (Customer Relationship Management) is a kind of software that stores customer contact information like name, address.... It also keeps tracks of customer activity like website visits, email, and more.
What is Salesforce?
is as Software as a Service (Saas) CRM.It is very strongly equipped with different business segments such as sales, service, marketing, etc.. to support the customer round the clock. Salesforce.com helps you to manage customer relationships, integrate with other systems, and even build your apps.
Salesforce Architecture:
- Trusted multitenant Cloud: In this component, multiple instances of one or more application operate separately in a s hared environment. The instances are known as tenants which separate from each other.
- Scalable Metadata Platform:This component helps you to customizations. It also allows you to increase the amount of data or concurrent user instances.
- Enterprise Ecosystem:The enterprise Ecosystem of Salesforce is quite big as many partners contribute by creating and maintaining in this platform.
- APIs:Salesforce offers a powerful suite of APIs to develop the Mobile App.
- CRM and Related Functionality:Salesforce includes all features of CRM and also offers features for the creation of apps
Traditional CRM vs Salesforce CRM
| Traditional CRM | Salesforce CRM |
|---|---|
| Hosted on a company’s own server | Hosted on the cloud |
| Difficult to understand and use | Easy to understand and use |
| Takes months or even years to set up | Can be set up in a few days or weeks |
| Requires overall higher cost | Requires overall lower cost |
Salesforce Products:
- Salesforce sales cloud
- Salesforce service cloud
- Salesforce marketing cloud
- Salesforce commerce cloud
- Salesforce community cloud
- Salesforce analytics cloud
- Salesforce IoT cloud
- Salesforce Health cloud
Job Roles Available For Salesforce:
- Salesforce Developer role
- Salesforce Administrator role
- Salesforce Architect role
- Salesforce Consultant role
- Salesforce Project manager role
- Salesforce Business analyst role
In the next part we're going to talk about Salesforce Developer role, and the principal developpement technologies used to develop Salesforce applications.